Frequently Asked Questions

Everything you need to know about shopping with Kite.

What is the standard shipping timeframe?

We offer standard shipping which typically takes 3-5 business days for domestic orders. International shipping can take between 7-14 business days depending on your location.

How do I return an item?

We offer a 30-day return policy. Simply visit our returns portal, enter your order number, and print your prepaid shipping label to send the items back in their original condition.

How can I find my correct size?

Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against your favorite garments at home for the best fit.

What payment methods do you accept?

Kite accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Klarna and Afterpay.

Where are your clothes manufactured?

We partner with ethical factories in Portugal and Vietnam that adhere to strict fair-labor practices and high-quality craftsmanship standards.

Can I change or cancel my order after it's placed?

Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 60 minutes of placement by contacting our customer support team.